Privacy Policy

What we collect

We collect information you give us directly and information generated when you use the service.

Account information

• Full name, email address, and phone number
• Password (stored as a one-way hash — we cannot read it)
• If you sign in with Google or Apple, your name and email from that provider

Vehicle information (optional)

• Make, model, year, plate number, and connector type of your EV

Location

• Approximate location (while the app is open) to show nearby charging stations
• We do not track your location in the background

Charging session data

• Station used, charger ID, connector type, start and end times
• Energy delivered (kWh), session cost, and any voucher applied

Wallet and payment data

• Wallet balance and transaction history
• Top-up amounts and timestamps
• Card details are handled entirely by PayMongo — we never see or store your card number

Device and usage data

• Device type and operating system (for crash diagnostics)
• Push notification token (to send session and wallet alerts)
• App version

How we use it

• To create and manage your account
• To start, monitor, and stop EV charging sessions
• To process wallet top-ups and deduct session costs
• To show you charging stations near your location
• To send push notifications when your session completes or your wallet is topped up
• To respond to support messages you send through the app
• To improve the reliability and performance of our service
• To comply with Philippine law, including the Data Privacy Act of 2012 (R.A. 10173)

We do not use your data for advertising, and we do not sell or rent it to third parties.

Third parties we work with

We share your data with the following service providers only to the extent needed to operate the service.

Each provider is bound by their own privacy policies and applicable data protection law. We do not authorize them to use your data for any other purpose.

How long we keep your data

We keep your account and session data for as long as your account is active. When you delete your account, we permanently delete your profile, wallet, vehicle records, and session history within 30 days.

Some anonymized, aggregated session statistics (e.g., total kWh dispensed at a station) may be retained indefinitely because they cannot be linked back to any individual.

You can delete your account at any time: open the Megawatt app → Profile → Delete Account.

Your rights

Under the Philippine Data Privacy Act of 2012 (R.A. 10173), you have the following rights over your personal data.

To exercise any of these rights, contact us at privacy@megawatt.ph. We will respond within 15 business days.

Security

We use industry-standard measures to protect your data: encrypted connections (TLS), hashed passwords (bcrypt), short-lived access tokens, and role-based access controls on our servers.

No system is perfectly secure. If you believe your account has been compromised, change your password immediately and contact us at privacy@megawatt.ph.

Children

Megawatt is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has created an account, contact us and we will delete it promptly.

Changes to this policy

We may update this policy when the service changes. Material changes will be notified via push notification or a prominent notice in the app at least 7 days before they take effect. The "last updated" date at the top of this page always reflects the current version.

Continued use of Megawatt after a policy change means you accept the updated terms.

Contact us

Questions, requests, or concerns about this policy or your personal data: